ace65 Privacy Policy
Your personal information is completely safe at ace65. Learn in detail here how we collect, store, and protect your information.
0 Introduction
ace65 ("we", "our", or "platform") provides a safe and reliable online betting and gaming service for players in Bangladesh. This Privacy Policy ("Policy") will inform you how ace65 collects your personal information, why it collects it, how it uses it, how long it stores it, and how it keeps it protected.
By creating an account or using the service at ace65.cam, you are agreeing to the terms of this Privacy Policy. This Policy should be read alongside ace65's Terms and Conditions, and both documents complement each other.
Summary Overview
| Subject | ace65's Position |
|---|---|
| Data Collection | Only the information necessary to provide the service is collected |
| Sale to Third Parties | Your information is never sold |
| Data Protection | SSL encryption and secure servers are used |
| Right to Delete Data | You can request deletion of your data at any time |
| Contact | [email protected] or 24/7 live chat |
1. What Information Is Collected
1A Information Provided Directly
When you create an account at ace65, log in, or use our services, the following information may be collected:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and username
- Mobile number (for two-step verification)
- Payment information — bKash number, Nagad number, Rocket number, Upay number, or bank account details
- National ID card or passport number (if KYC verification is required)
- Address (if required for withdrawal verification)
1B Information Collected Automatically
When you visit ace65.cam or use our services, certain information is collected automatically:
- IP address and device identifier information
- Browser type, version, and operating system
- Time, date, and session data of service usage
- The page from which you arrived at ace65 (referrer URL)
- Gaming history and betting activity
- Information collected through cookies and similar tracking technologies
1C Cookie Policy
ace65 uses cookies to ensure the website functions correctly and to improve your experience. Cookies are small text files stored in your browser. Three types of cookies are used on ace65:
- Essential cookies: Essential for maintaining login sessions and security.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: Used to analyze user behavior and improve the service.
You can disable cookies by going to your browser settings. However, some services may not work properly as a result.
2. Purpose of Data Use
2A Primary Purposes of Use
ace65 uses your information for the following purposes:
- To create, manage, and ensure secure login to your account
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
- To verify age — ace65's services are for users aged 21 and above only
- To fulfill KYC (Know Your Customer) obligations
- To enforce responsible gaming policies
- To detect and prevent fraudulent activity
- To provide 24/7 live chat and email support for resolving your issues
- To provide bonuses, promotions, and VIP benefits
2B Service Improvement and Communication
ace65 may also use your information for the following purposes:
- Data analysis to improve service quality and user experience
- To inform you by email about new bonus offers and promotions (you can unsubscribe at any time)
- To diagnose and resolve technical issues on the platform
- To comply with legal obligations and assist regulatory authorities with investigations
3. Data Sharing Policy
3A Sharing Data with Third Parties
ace65 never sells your personal information to third parties. However, limited information may be shared in the specific circumstances below:
- Payment processors: With bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions.
- Technology partners: Cloud hosting and security service providers for operating the service.
- Legal requirements: In response to a court order or a lawful request from law enforcement agencies.
- Fraud prevention: With regulatory bodies to prevent cybercrime and money laundering.
For any sharing of data with third parties, ace65 ensures that they follow the same standard of data protection policy and are bound by strict confidentiality agreements.
3B International Data Transfers
ace65's servers and data infrastructure may be located in various places around the world. Even if your information is processed outside Bangladesh, the highest security standards are maintained. All data is kept secure using SSL encryption and industry-standard security protocols.
4. Data Protection Methods
4A Technical Security Measures
ace65 uses industry-standard technical methods to keep your information secure:
- 256-bit SSL encryption — all data transmission is encrypted
- Two-Factor Authentication facility
- Automatic detection of suspicious login attempts
- Regular security audits and vulnerability testing
- Payment information stored in an encrypted vault
- Firewall and DDoS protection systems
4B Organizational Security Measures
Alongside technical protections, ace65 also ensures data security at the organizational level:
- Only authorized personnel can access user information
- All staff are required to follow strict confidentiality agreements
- Every instance of data access is logged and reviewed regularly
- A rapid response plan is in place for data breach incidents
5. Data Retention Period
5A How Long Data Is Retained
ace65 retains your information only for as long as necessary. Retention periods may vary depending on the type of information:
- Account information: For as long as the account is active and for as long as required to meet legal obligations after closure.
- Transaction history: For the period determined by financial regulatory obligations.
- KYC documents: Retained for the required period after account closure as needed by law.
- Session and log data: Retained for a limited period for security analysis.
- Marketing communication data: Deleted immediately upon unsubscription.
After the set retention period expires or upon your request, your personal information will be securely deleted or anonymized.
6. Your Rights
6A Your Rights Regarding Personal Information
Under ace65's Privacy Policy, you have the following rights:
- Right to access: You can request to know what information ace65 holds about you.
- Right to rectification: You can request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you can request deletion of your information.
- Right to restrict processing: In some cases, you can request that use of your information be limited.
- Right to portability: You can request your information in a structured format.
- Right to object: You can object to marketing communications.
- Right to withdraw consent: You can withdraw consent to data processing at any time.
6B What Happens to Your Data After Account Closure
If you wish to close your account at ace65, please submit a request via 24/7 live chat or by emailing [email protected]. After the account is closed:
- Marketing communications will be stopped immediately.
- Information required to fulfill legal obligations will be retained for the specified period.
- Transaction and financial records will be retained in accordance with regulatory requirements.
- After the retention period ends, all personal information will be securely deleted.
7. Privacy of Minors
7 Protection of Minors
ace65 services are strictly for individuals aged 21 and above. ace65 does not intentionally collect any personal information from minors (under 21).
Age is verified during account creation. If any person creates an account using false information, ace65 reserves the right to immediately close that account and delete the collected information.
If you believe a minor is using ace65, please notify us at [email protected] or via live chat.
8. Policy Changes
8 Privacy Policy Updates
ace65 may update this privacy policy at any time. If significant changes are made to the policy:
- A notice will be clearly published on the website.
- Registered users will be notified by email.
- The date of the change will be updated at the top of the page.
If you continue using ace65 after the changes, you will be considered to have agreed to the updated policy. You are advised to review this page regularly.
9. Contact Us
9 Contact Us for Any Privacy-Related Questions
If you have any questions, concerns, or requests regarding this privacy policy, please contact the ace65 support team. Our team is always ready to assist in Bengali.
Related Pages
Visit the pages below to learn more about ace65's policies and information.